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General Questions

Welcome to our FAQ page. Below are some of our more common questions, and their answers.

Feel free to contact us if your answer is not addressed below - you can call or email at any time, and we will do our best to get back to you promptly.

I called but the line was engaged

We do our very best to answer all calls, but occasionally the lines will be engaged. At these times it is essential that you leave a voicemail message and contact details, so we can respond as soon as possible. Alternatively, you can always send an email, if you would prefer.

I sent an email but no one got back to me?

Every now and again, (though rarely), our email spam filters incorrectly reject legitimate emails.

We are sorry about this and are always working to improve the situation. If you have HTML headers or dynamic content in your emails, we suggest you try removing this and trying again, or alternatively give us a call or send another email - and we will call you.



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